Device tracking.

Aggregated.

Instead of outsourcing software and third parties, this telecommunications company decided to build a powerful internal tool.

Summary

Process and end result

  • UX research

  • UX strategy

  • Design system

  • Desktop app

  • Development collaboration

Services

  • Roadmap

  • Design system

  • High-fidelity prototypes

  • Designs for 13 features

  • Logos

  • Heuristic evaluation report

Deliverables

  • Search

  • Drafting

  • Settings

  • Inspector

  • Layers

  • Connector

  • History

  • Trace

  • Equipment

  • To-do list

  • Assignments

  • Exceptions

  • Conflicts

Outcomes

Understanding the problem

Learning designers and technicians

Current work flow

  • Designers use 4 external software

    • Documentation

    • Drafting

    • Maintenance

    • Job assignments

  • Technicians need more accurate information in the field

Activities

  • Designer shadowing

  • Analyze software features

  • Evaluate existing features

  • Generate feature roadmap

  • Generate user flows

  • Heuristic evaluation

  • Analogous feature research

Crafting the solution

Design and iterate

New internal tool

  • Single consumer-grade software

  • Accurate and protected data

  • Elimination of cost for additional software

  • Thirteen executed features

    • Three drafted features

Deliverables

  • Prioritized feature roadmap

  • High-fidelity prototypes

  • Desktop app designs for all features

  • Heuristic evaluation report

  • Analogous feature reports

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Lead software engineer

“Sable represents the entire UI/UX team on our project. She has designed the overall look and feel for the entire internal tool we are building from the ground up.”

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